Privacy Policy

1. Introduction

Expo Advanced Materials Pvt. Ltd. ("we", "us", "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for business purposes.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, company name, email address, phone number, and country (via enquiry and contact forms)
• Technical drawings, specifications, or files you upload for quotation purposes
• Correspondence history (emails, form submissions)

We also collect limited technical information automatically, including IP address, browser type, and pages visited — solely for website analytics and security purposes.

3. How We Use Your Information

We use the information collected to:

• Respond to your enquiries and prepare quotations
• Process and fulfil orders
• Send order confirmations and invoices
• Provide after-sales support
• Send occasional product updates or newsletters (only with your consent)
• Comply with legal obligations under Indian law

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Logistics and freight partners (for shipping fulfilment)
• Payment processors (for invoice settlement)
• Government authorities (where required by law, e.g., GST filings, export documentation)

All third parties are contractually required to maintain confidentiality.

5. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined above, or as required by law. Customer and transaction records are typically retained for 7 years in accordance with Indian accounting regulations.

6. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no transmission over the internet is completely secure. We encourage you not to share sensitive data over unencrypted channels.

7. Cookies

Our website uses minimal cookies necessary for basic functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect site functionality.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise these rights, email us at query@eapl.tech.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Contact Us

For any privacy-related queries, contact:
Expo Advanced Materials Pvt. Ltd.
A-19, Sector-5, Noida, Uttar Pradesh 201301, India
Email: query@eapl.tech
Phone: +91 98919 24639

11. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be notified on this page. Last updated: January 2025.